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At Magnolia Toys, your satisfaction is our top priority. If you are not completely happy with your purchase, we're here to help. 🔄 Exchange Policy Items can be exchanged within 14 days of the delivery date. Products must be unused, in their original packaging, and in resellable condition. Exchange is subject to product availability. Customers are responsible for the shipping cost of the exchange, unless the item was received damaged or incorrect. 🔙 Return Policy Returns are accepted within 14 days of receiving the order. The item must be unopened, unused, and returned in its original condition. Refunds will be processed via the original payment method within 7 business days after we receive and inspect the returned item. Shipping fees are non-refundable, except in cases of faulty or wrong items. 🚫 Non-Returnable Items Items that have been used, damaged by the customer, or returned without original packaging cannot be accepted. Clearance or final sale items are not eligible for return or exchange. 📦 How to Request a Return or Exchange To initiate a return or exchange, please contact our customer service team: 📧 Email: magnoliatoys1@gmail.com 📞 Phone: 01558687429 Include your order number, reason for return, and a photo if the product is damaged or incorrect.